Step 1: If you have a router
Turn your router AND modem OFF.
Disconnect the Ethernet cables from
your router.
Plug the cable from your modem
directly into your computer.
Restart both the computer and
modem.
Wait for your Internet connection
to become active again.
Launch a web browser to confirm
that your internet connection is
working.
If you run into any difficulties,
restart your modem and computer
again. First, disable your Local Area
Connection (LAN). Then, enable the
LAN connection. Most likely that will
bring your connection back.
Step 2: Confirm your current IP
address
Visit CheckIP.org to see your
current IP address (for comparison
purposes later). Paste the IP into
Notepad or write it down.
Step 3: Launch Command Prompt
Click the START menu, then type
“cmd” in the white search box (don’t
include the quotes) and hit Enter.
Step 4: Release the current IP
When the window pops up and
prompt appears, type “ipconfig /
release” (with a space before the
slash) and hit Enter.
Step 5: Reset your modem
Turn your modem OFF and wait
30-45 seconds before switching it
back ON.
Wait another 30-45 seconds after
restarting the modem. Watch as the
LED lights light up.
Step 6: Reset your connection
Go back to your START Menu then
click on “Control Panel.”
Click “Network and Internet”, then
“Network and Sharing Center” (click
the big green text, not the blue
links)
In the left-side pane, click the link
for “Manage network connections”
Select your “Local Area Connection”,
Right-click it, and choose “Disable”.
Wait 10-15 seconds.
Once more, right-click on “Local
Area Connection,” and this time
select “Enable”.
Wait 30-60 seconds. This is an
IMPORTANT step. Do not try to
proceed before giving it some time
to work.
Step 7: Confirm the changes
Go to CheckIP.org to see your
current IP address. Compare the
original IP you either pasted into
Notepad or wrote down to the IP in
your web browser.
Turn your router AND modem OFF.
Disconnect the Ethernet cables from
your router.
Plug the cable from your modem
directly into your computer.
Restart both the computer and
modem.
Wait for your Internet connection
to become active again.
Launch a web browser to confirm
that your internet connection is
working.
If you run into any difficulties,
restart your modem and computer
again. First, disable your Local Area
Connection (LAN). Then, enable the
LAN connection. Most likely that will
bring your connection back.
Step 2: Confirm your current IP
address
Visit CheckIP.org to see your
current IP address (for comparison
purposes later). Paste the IP into
Notepad or write it down.
Step 3: Launch Command Prompt
Click the START menu, then type
“cmd” in the white search box (don’t
include the quotes) and hit Enter.
Step 4: Release the current IP
When the window pops up and
prompt appears, type “ipconfig /
release” (with a space before the
slash) and hit Enter.
Step 5: Reset your modem
Turn your modem OFF and wait
30-45 seconds before switching it
back ON.
Wait another 30-45 seconds after
restarting the modem. Watch as the
LED lights light up.
Step 6: Reset your connection
Go back to your START Menu then
click on “Control Panel.”
Click “Network and Internet”, then
“Network and Sharing Center” (click
the big green text, not the blue
links)
In the left-side pane, click the link
for “Manage network connections”
Select your “Local Area Connection”,
Right-click it, and choose “Disable”.
Wait 10-15 seconds.
Once more, right-click on “Local
Area Connection,” and this time
select “Enable”.
Wait 30-60 seconds. This is an
IMPORTANT step. Do not try to
proceed before giving it some time
to work.
Step 7: Confirm the changes
Go to CheckIP.org to see your
current IP address. Compare the
original IP you either pasted into
Notepad or wrote down to the IP in
your web browser.
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